Unfortunately, we cannot issue a trust logo for Silver-test certificates. You will only receive a trust logo with a productive certificate or you can check the appearance on our website.
Usually, this problem occurs when you have accidentally deleted the outstanding request, overwritten it with a new one, or closed the dialog by clicking Cancel after creating it. In this case, you will have to create a new request and we will exchange your SSL certificates.
You will find the bundle file on the start page containing the installation instructions available for download. You will receive the link to this initial page through your SSL certificates.
You can export your certificate with your private key as follows: In Outlook, select „File“, then „Options“. Click on „Trust Center“, then on “ Trust Center Settings „. Select „Email Security“ and go to „Import/Export“. Now export the digital ID to a file.
Yes, you can use e-mail certificates on several computers. To do this, you must first export the certificate with the private key. This is how you proceed if your e-mail certificate has been saved in Outlook: Outlook => File => Options => Trust Center => Settings for the Trust Center => Email Security => Import/Export […]
If you have purchased your certificate from us, we will of course exchange your SHA-1 certificate for a SHA-2-signed certificate free of charge. To make the exchange as easy as possible for you, we have created a SHA-2 exchange website. All you need is a newly generated CSR and your order number. If you are […]
A single certificate is an SSL certificate that is issued for a single domain (www.domain.de). However, most certification authorities offer additional free security of the main domain for single certificates, e. g. when ordering from www.domain.de domain. de will be registered as SAN in the SSL certificate. If you have further questions, please contact our […]
If a department wants to order an S/MIME certificate for their e-mail address email@example.com, the following information is required to order this department certificate: CN (common name) – firstname.lastname@example.org O (organization name) – exact company name OU (organizational unit name) – Department L (locality name) – City S (state or province name) – State C […]
If you send a signed e-mail signed to your communication partner, it contains your public key. This is stored in the certificate repository of your counterpart and you can both communicate in an encrypted form. For further questions, please contact our support team at +49 661 480 276 10.
Can I communicate in an encrypted way with a conversational partner who does not have an S/MIME certificate?
Unfortunately, this is not possible. For secure and encrypted e-mail traffic, sender and recipient each require a public key to encrypt and decrypt the e-mail. If only the sender has a public key, he can still sign his e-mails and thus uniquely identify himself. For further questions, please contact our support team at the phone […]